Mr. Pool was hired most recently by RMS Computer Corp. on a project in Charleston, SC and represents Dell Computers as a Deployment Specialist. His duties are to assist in the rollout of 1600+ computer systems throughout the Roper / St. Francis Hospital system over several months. He not only assists the onsite Dell Representatives with deployment of PC's, but coordinates with the Roper St. Francis Information Systems Department to provide logistics support and functions as a Lead Technician in supervision of a team of 6 technicians including himself. Deployment requirements involved application installation and troubleshooting of KBox, UltraVNC, TrendMicro, Office 2003 and Print Driver transfer within the Dell CDM environment. Mr. Pool's many years of deployment experience and his scripting abilities enabled the team to near triple their original deployment times.
While acting as a Lead Technician on the project, Mr. Pool's leadership skills and technical abilities warranted Dell's choosing him to take over the project as their onsite Project Lead. In his new role, Mr. Pool was to manage every aspect of the deployment, from scheduling asset placement and overseeing logistics to time and resource management as well as discovery of deployment areas and liaison with the end user management team during pre-deployment. Mr. Pool's keen insight and experience in logistics and deploying PC's has rapidly decreased the project's expected scope from several months to just a few.

Mr. Pool owned and ran Lowcountry Computers in Charleston and surrounding counties from 2004 to present. He provides troubleshooting, desktop and server maintenance, repair and support for small and large businesses in the Tri-County area. Primary contracting through ComputerRepair.com and Onforce.com with well known clients such as Hewlett Packard, Dell, IBM, CompUSA, Verizon, United Telecom, TOSCO, TechForce, Tech Source, KForce, PomeroyIT, Eaton Aerospace, Sara Lee Inc. and many, many more. Lowcountry Computers currently has OnForce's highest 6 star rating with our clients, every one having different challenges, which Mr. Pool and Lowcountry Computers has never failed to conquer. Utilizing Michael's many years in the IT industry, this small company has done well to supplement Mr. Pool's income as a part time venture.

Mr. Pool was employed as an Electronics Technician in support of the Charleston County School District's over 7,000 desktop systems. He provided customer service and troubleshooting support to CCSD’s Dell, Gateway and IBM computer systems which varied widely, yet, all on the Novell platform. He interfaced heavily with the customer and provided break / fix support, software debugging, configuration and network troubleshooting / repair assistance to users in the schools and the county’s administrative buildings. Mr. Pool was dispatched and managed his customers through the HEAT system, an online trouble ticket and customer management program. Mr. Pool proved to be highly effective by utilizing his Windows 2000, XP skills and often fell back upon his experience with Windows 98 to ensure the county’s aging computers were still operable as they replaced them with new machines. Mr. Pool effectively deployed several hundred new Dell PC’s while on this project.

Mr. Pool was employed as an Electronics Technician 2 in support of the Navy Marine Corps Intranet project under EDS. He provided customer service and troubleshooting support to the Navy’s NMCI project Dell computer systems. He interfaced heavily with the customer and provided break / fix support, software debugging, configuration and network troubleshooting / repair assistance to users at the Naval Weapons Station in Goose Creek, SC, Navy Hospital in North Charleston, SC and the Charleston Naval Base. Mr. Pool wrote technical documentation for distribution to the rest of the support team on the company Intranet Site and submitted technical recommendations for distribution and implementation enterprise wide. Mr. Pool utilized his 15 years in computer repair and troubleshooting to become one of the most counted upon technicians in the organization. His knowledge of Windows 2000, XP, NT, Microsoft Office Suite, Adobe Photoshop and Acrobat, CiTrix Client and Server systems, Autocad, Xerox, HP and Lexmark Printers, Blackberry and other PDAs gave EDS a distinct advantage when it came to ensuring the customer’s satisfaction was speedily and effectively won.

Mr. Pool was employed as a Data Analyst and Printer Specialist in support of the Navy Marine Corps Intranet project under EDS. He provided data analysis of Command structure requirements, scrutinized and configured data for transport to the Norfolk Network Operations Control Center. He interfaced heavily with the customer as a member of the Transition Team and provided needs assessment and procurement assistance, logistics support and data quality assurance to support their orders of computer systems and network medium. Mr. Pool also utilized his CAD, Visio, MS Excel, MS Access, Powerpoint, SQL, IIS, Dreamweaver, ASP & ColdFusion skills in support of the Deployment Team and integrated technical documents and data into maps through physical surveying for distribution via Web and other electronic means throughout the teams involved in rolling out systems and networks in all commands in the Charleston Area. His other duties include creation of a user database matching users to particular Line Item Numbers to ensure accurate delivery of systems to the customer. This database was used in the creation and maintaining of a schedule for the Deployment Team and associated numerics to locations on the aforementioned maps. Mr. Pool also worked with the Site Transition Manager on SIPRNET / NIPRNET agendas and meetings in order to bring a clear understanding to the customer of the processes and procedures required in order to satisfy Service Level Agreements set at contract signing. Mr. Pool brings over ten years of database, design, logistics and IT support expertise and experience to CSSI and EDS. Mr. Pool transitioned laterally into a CSR position after the majority of deployment logistics was complete and assisted with the remaining logistics while in his CSR position.

Mr. Pool was the Web Development Specialist assigned to support an order for the NMCI-ISF Transition Management Team’s Intranet Portal. He was responsible for creation, design, implementation and administration of a portal style document and personnel management intranet web in order to assist the NMCI Transition Team in data management. Mr. Pool utilized MS Access, Cold Fusion, SQL Html, Dhtml and JavaScript to allow security controlled access to authoring, browsing and uploading new process documents, statistical and analysis data. Mr. Pool integrated GIS and AutoCAD building blueprint image browsing system allowing technical personnel to rapidly troubleshoot any of the commands under Assumption of Responsibility (AOR) by the Strike Force Team. Mr. Pool utilized his graphic design skills with Adobe Photoshop, Macromedia Fireworks, Dreamweaver and Flash in creation of icons, graphics and Flash elements to bring appealing form to the skeletal function. Mr. Pool was also tasked with creation and administration of web servers and software required by the portal site. Mr. Pool brought over fifteen years of graphic design and Web development experience to CSSI and EDS.

Mr. Pool was Project Management's Senior Lead Technician for the NMCI-ISF Deployment Team. He had heavy customer interaction and assured ultimate satisfaction assurance and Service Level Agreement adherence. Mr. Pool coordinated EDS, Wam!Net and Dell team members on installation and deployment procedures for the rollout of computers in SPAWAR and the NAVCON BRIG. Mr. Pool supervised and trained employees on desktop deployment and staging process. Mr. Pool also assisted legacy users with transition issues, created installation documentation and coordinated break/fix process. Mr. Pool supervised and coordinated installation and configuration of application, network, desktop and assorted peripherals. Mr. Pool ensured data migration, Q.A., customer orientation and deployment team metrics were maintained. Mr. Pool also supervised and configured Windows2000, WindowsPE, Outlook, Active Directory, Novell, WindowsNT4, FormFlow, Accellio, DPVS, EPSQ, Network & Local Printers, Legacy Peripherals such as; label printers, Palm Pilots, Blackberries, CDRWs, ZIP drives, cameras and scanners. Mr. Pool brought his over fifteen years of computer software and hardware configuration and troubleshooting, personnel management and networking experience to Apex Systems and EDS.